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TERMS and CONDITIONS
Responsibility of the Operator: ATI Tours gives notice that
they act as booking agents for the persons or companies providing
or offering the means of travel, transport, accommodation, course,
or other services and all receipts, tickets, vouchers, coupons or
exchange orders are issued subject to the terms and conditions under
which the accommodation and other services are provided. The acceptance
of such documents shall be deemed consent to all the conditions
herein.
Liability: ATI Tours shall not be liable for any injury,
damage, loss, accident, delay or irregularity that may be caused
to person or property, however caused or arising, during any tour
under its management, sponsorship, procurement or otherwise.
Change of itineraries or accommodation: should there be cause
beyond control, i.e. climatic, holidays, strikes etc. ATI Tours
or the provider of the tour, reserves the right to modify itineraries
in the best way considered necessary, or to change any reservation
and/or means of conveyance without notice, for any reason whatsoever,
without allowance for refund. If any extra cost, relevant to the
above said, will be incurred by the client.
Quotations: quotes are valid for seven working days only,
after this time a re-quote maybe required.
Acceptance of Bookings: bookings are accepted,
dependent on the availability of the services or accommodation required.
The booking will be subject to the conditions stipulated by the
service provider. A booking fee of $30 will apply for requests for
one night only accommodation or minor
service, such as a day tour or a transfer.
Deposit/Payments: for most regular services a minimum deposit
of 10% will be required to secure the booking. Package tours, resorts,
apartments, villas, cruises and hotels during festivals and trade
fairs will require a more substantial deposit or full payment as
requested by the provider. Last minute
bookings can be accepted with full payment upon partial or full
confirmation of the itinerary, if payment is not met on due date
ATI reserves the right to cancel the service.
Prices: prices are correct at the time of printing, but subject
to change in the event of currency fluctuations. Furthermore ATI
has no control whatsoever in possible increases imposed by the proprietors,
providers or providers of the service and in any such event the
client will be liable for the
difference in costs.
Inclusions in the cost: Inclusions are stipulated in accordance
with each individual service or package. Should the information
relevant to the service or part of, be misleading or equivocal,
it is the clients responsibility to request clarifications prior
to finalising the booking.
Costs do not include: the costs quoted may not include airport
or embarkation port taxes, it will definitely not include costs
for: passport, visa or any other documentation, excess luggage charges,
travel insurance, porterage (unless specified), laundry, telephone
calls, use of products in hotel room’s mini bar and room service.
Complaints: whenever possible, it is highly recommended that
any complaint relevant to services and accommodation should be addressed
directly with the hotelier.
Travel documents: it is the responsibility of the client
to ensure that they are in possession of the proper travel documents
including vouchers, travel documents which must be in compliance
with current government and transportation companies’ regulations.
Cancellation by the client: for cancelled services by the
client, ATI Tours will endeavour to provide the refunds, however
the said refund will be subject to the cancellation policy stipulated
by the property or the provider of the service. No refund whatsoever
will be provided for pre-booked tickets to any event or entry tickets
to museums and galleries. The following scale of charges is only
indicative and pertinent to the above exclusions:
60 - 45 days prior 10%
44 - 35 days prior 20%
34 - 25 days prior 30%
24 - 14 days prior 50%
13 - day of arrival/no show no refund
Missed service or part of: ATI Tours will not apply full
or partial refunds, for voluntary absences or involuntary delays
in joining the services provided, including: missed meals, missed
transportation (for private use to any venue or during the execution
of a tour).
Cancellation of service: should a service be withdrawn, modified,
postponed or cancelled for reason beyond ATI’s control, the client
will be offered an alternative choice. However if the alternative
arrangements offered are not suitable, the full amount paid by the
client will be refunded in full and upon the rendering of same,
all liability of ATI Tours shall cease.
Luggage: luggage and any personal articles carried by the
client on any form of transportation, whilst on tour, are at all
times and in all circumstances at the owner’s risk.
Insurance: ATI Tours recommends the purchase of a comprehensive
travel insurance policy to cover against medical expenses, personal
accident, loss or damage of luggage, loss of deposit and cancellation
fees.
Errors and omissions: every care is taken to ensure the accuracy
of this brochure at the time of printing. However ATI Tours cannot
be held responsible for omissions, misprints or typographical errors.
Brochure costs: only in Australian Dollars. Hotel rates are per
person per night, unless otherwise stipulated.
Brochure validity: 01 Jan-31 Dec 2010.
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